People who back Kickstarter projects are offered tangible rewards and one of a kind experiences in exchange for their pledges. But Kickstarter is not a store and your donations actually don't guarantee you anything and often these projects struggle to come to fruition despite being fully funded and have on rare occasions have even failed to materialize.
As of this month I funded a comic book project a full year ago that received far more in donations than its originally stated financial goal to complete two issues of a six issue series. At that time I modestly backed the project in order to receive the remaining two issues, but as stretch goals began to be earned, I upped my committment substantially in order to receive an art commission of the character of my choice. I am still waiting, and this isn't a reason to panic as sometimes the projects simply take longer. I am only writing this after long months of occasional inquiries have netted me little more than token assurances that progress was being made, plus samples of pages to back their claim up. I have no doubt that this series will be finished soon and the rewards sent out - finally.The real reason that I object to the established professionals that sought help to finish their series is that over the last year on various social media forums like Facebook, they have periodically posted photos and comments from convention appearances where they've been selling one of the primary stretch goal items that backers earned and yet have not actually been sent? One of those token assurances previously suggested that they might go ahead and send the items that were ready, but that was apparently nothing but gas meant to assuage and then dissipate as soon as it was spoken. I have also found it galling to see the artist regularly posting completed commission artwork done for paying customers, including some that he has teased to be bringing to the upcoming San Diego Comicon. It is bad form, it is very discourteous unprofessional and downright shitty on their part; if you ask me.
I understand that life happens and that these men need to make a living, but they have been cavalier in their responsibility towards those of us who funded their project. I have lost all respect for the pair of them and at this point all that I and their backers can do is wait, while they continue to languidly take their time accomplishing two measly issues?